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Service and support

For all technical questions and questions related to product servicing, you can contact us on the telephone number 01 583 79 17 or fill out the contact form below and choose the subject matter of your question accordingly. You will receive the answer as soon as possible. If it's a matter of some urgency, we advise you to make a phone call.

The service operates from Monday to Thursday from 8:00 to 16:30 and Fridays from 8:00 to 15:00.

Warranty repairs

In the event that your product becomes defective during the warranty period, and on the warranty certificate we are listed as an official servicer (Elkotex d.o.o.), you can bring the product directly to our service by submitting your original invoice. After the product is reviewed, you will be informed of further procedures - repair or replacement.

Instructions for using b2b store

If you are still finding your way around our new b2b store, we have prepared a subpage dedicated to you, where you will find more detailed instructions on how to use the b2b portal. The instructions include the description of the entire process from registration, subscription, to product search and order submission, as well as all advanced features.

Contact form:

Verify Your Email

It is time to verify your account.

Please click the Send Verification Email button below to receive a verification email.

In case of issues please contact us on email [email protected].

Data Processing Consent

By clicking on the "I Accept" button, you confirm that:

  • you are informed that your personal data, which you provide, will be processed in accordance with the privacy policy

*the terms of additional data processing consent apply in cases where, under a separate mutual agreement concluded between ELKOTEX d.o.o. and the purchaser, ELKOTEX d.o.o. regulates the supply of goods to retail customers and processes personal data of retail customers for purposes of preparing goods for sale and organizing delivery of goods to retail customers